Frequently Asked Questions

Everything you need to know about your beauty experience.

What is the processing time for my order?

All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery's progress.

Are your products cruelty-free and vegan?

Yes, Love Notes Collection is committed to ethical beauty. All our products are 100% cruelty-free and formulated without animal-derived ingredients.

What is your return policy for beauty items?

Due to the nature of our products, we offer a 30-day return policy for unopened and unused items in their original packaging. Please contact support to initiate a return.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my package?

Once your order ships, you will receive an automated email containing your tracking link. You can also track your status directly through our website's 'Order History' section.